Cyber Incident Notice City of St Cloud Florida Official Website

pCreate a Website Account Manage notification subscriptions save form progress and more   ppMay 29 2025 The City of St Cloud Florida the City is issuing updated notice of an event that may impact the security of information related to certain individuals This notice supplements the notice previously posted on or website on or about May 24 2024   ppWhat Happened On or about March 25 2024 the City became aware of suspicious activity in its computer environment We promptly took steps to secure our systems and launched an investigation with the assistance of thirdparty cybersecurity specialists to determine the nature and scope of the event The investigation determined that between March 17 2024 and March 25 2024 an unauthorized actor gained access to certain systems and obtained certain information In response we undertook a comprehensive review to determine what information was involved and to whom such information relates as well as to confirm the identities of and appropriate contact information for those potentially impacted We recently completed this process and then moved as quickly as possible to provide notice ppWhat Information Was Involved The types of information potentially impacted vary by individual and could have included full name address Social Security number date of birth drivers license number or state identification number Passport number taxpayer identification number US military identification number United States alien registration number or other government identification number taxpayerinternational taxpayer identification number employer identification number employer assigned identification number financial account information payment card information online account login credentials medical information and health insurance information  ppWhat the City is Doing We take this event and information security very seriously Upon learning of this event we moved quickly to investigate and respond to the event assess the security of the Citys computer environment and notify potentially affected individuals As part of our ongoing commitment to information security we are also reviewing our existing policies and procedures and implementing additional administrative and technical safeguards to further secure the information in our care We also reported this event to appropriate government regulators as required ppWhat Affected Individuals Can Do As a precautionary measure the City encourages individuals to remain vigilant against incidents of identity theft by reviewing account statements credit reports and explanations of benefits for unusual activity and to detect errors Any suspicious activity should be promptly reported to your credit card company bank or other applicable institution You can also review the enclosed Steps You Can Take to Help Protect Personal Information to learn helpful tips on steps you can take to protect against possible information misuse should you feel it is appropriate to do so ppFor More Information If you have additional questions please call our dedicated tollfree assistance line that has been established at 1800 9394170 available Monday through Friday between the hours of 800 am to 800 pm Eastern Time excluding major US holidays You may also write to the City at City of St Cloud City Clerks Office 1300 9th Street St Cloud FL 34769  ppSteps You Can Take To Help Protect Your Information ppUnder US law a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus Equifax Experian and TransUnion To order a free credit report visit wwwannualcreditreportcom or call tollfree 18773228228 Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report ppConsumers have the right to place an initial or extended fraud alert on a credit file at no cost An initial fraud alert is a 1year alert that is placed on a consumers credit file Upon seeing a fraud alert display on a consumers credit file a business is required to take steps to verify the consumers identity before extending new credit If consumers are the victim of identity theft they are entitled to an extended fraud alert which is a fraud alert lasting seven years Should consumers wish to place a fraud alert please contact any of the three major credit reporting bureaus listed below ppAs an alternative to a fraud alert consumers have the right to place a credit freeze on a credit report which will prohibit a credit bureau from releasing information in the credit report without the consumers express authorization The credit freeze is designed to prevent credit loans and services from being approved in a consumers name without consent However consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay interfere with or prohibit the timely approval of any subsequent request or application they make regarding a new loan credit mortgage or any other account involving the extension of credit Pursuant to federal law consumers cannot be charged to place or lift a credit freeze on their credit report To request a credit freeze individuals may need to provide some or all of the following information ppShould consumers wish to place a credit freeze or fraud alert please contact the three major credit reporting bureaus listed below ppEquifaxppExperianppTransUnionpphttpswwwequifaxcompersonalcreditreportservicespphttpswwwexperiancomhelppphttpswwwtransunioncomgetcreditreportpphttpswwwtransunioncomcreditfreezepphttpswwwtransunioncomfraudalertspp18882980045pp18883973742pp18337995355ppEquifax Fraud Alert PO Box 105069 Atlanta GA 303485069ppExperian Fraud Alert PO Box 9554 Allen TX 75013ppTransUnion PO Box 2000 Chester PA 19016ppEquifax Credit Freeze PO Box 105788 Atlanta GA 303485788ppExperian Credit Freeze PO Box 9554 Allen TX 75013ppTransUnion PO Box 2000 Chester PA 19016pp ppAdditional Information ppConsumers may further educate themselves regarding identity theft fraud alerts credit freezes and the steps they can take to protect your personal information by contacting the consumer reporting bureaus the Federal Trade Commission or their state Attorney General The Federal Trade Commission may be reached at 600 Pennsylvania Avenue NW Washington DC 20580 wwwidentitytheftgov 1877IDTHEFT 18774384338 and TTY 18666534261 The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them Consumers can obtain further information on how to file such a complaint by way of the contact information listed above Consumers have the right to file a police report if they ever experience identity theft or fraud Please note that in order to file a report with law enforcement for identity theft consumers will likely need to provide some proof that they have been a victim Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General This notice has not been delayed by law enforcement ppFor District of Columbia residents the District of Columbia Attorney General may be contacted at 400 6th Street NW Washington DC 20001 202 4429828 and oagdcgov ppFor Maryland residents the Maryland Attorney General may be contacted at 200 St Paul Place 16th Floor Baltimore MD 21202 14105766300 or 18887430023 and httpswwwmarylandattorneygeneralgov If you wish to verify the legitimacy of this notice you may also contact the City of St Cloud Florida by calling 4079577300 or writing to the City at the City of St Cloud City Clerks Office 1300 9th Street St Cloud FL 34769 For all other inquiries please call 1800 9394170  pp For New Mexico residents consumers have rights pursuant to the Fair Credit Reporting Act such as the right to be told if information in their credit file has been used against them the right to know what is in their credit file the right to ask for their credit score and the right to dispute incomplete or inaccurate information Further pursuant to the Fair Credit Reporting Act the consumer reporting bureaus must correct or delete inaccurate incomplete or unverifiable information consumer reporting agencies may not report outdated negative information access to consumers files is limited consumers must give consent for credit reports to be provided to employers consumers may limit prescreened offers of credit and insurance based on information in their credit report and consumers may seek damages from violators Consumers may have additional rights under the Fair Credit Reporting Act not summarized here Identity theft victims and activeduty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act We encourage consumers to review their rights pursuant to the Fair Credit Reporting Act by visiting wwwconsumerfinancegovf201504cfpbsummaryyourrightsunderfcrapdf or by writing Consumer Response Center Room 130A Federal Trade Commission 600 Pennsylvania Ave NW Washington DC 20580 ppFor New York residents the New York Attorney General may be contacted at Office of the Attorney General The Capitol Albany NY 122240341 18007717755 or httpsagnygov ppFor North Carolina residents the North Carolina Attorney General may be contacted at 9001 Mail Service Center Raleigh NC 276999001 18775667226 or 19197166000 and wwwncdojgov pp For Rhode Island residents the Rhode Island Attorney General may be reached at 150 South Main Street Providence RI 02903 wwwriagrigov and 14012744400 Under Rhode Island law individuals have the right to obtain any police report filed in regard to this event There are approximately four 4 Rhode Island residents that mappppReturn to City of St Cloud home pagepp1300 9th Street ppSt Cloud FL 34769 ppPhone 4079577300ppIf you do not want your email address released in response to a public records request do not send electronic mail to this entity Instead contact this office by phone or in writing SB 80 Florida State Lawp